Shipping

We currently offer shipping Worldwide to most countries.

• Orders are normally fulfilled and shipped within 2 business days.  A "business day" is any day of the week, excluding weekends (Saturday and Sunday) and holidays. We carefully pull, check, and package each order to ensure accuracy and quality before shipping.
• Transit time estimates which may be listed in your cart check-out are measured from the time the mail carrier picks up from our office, following fulfillment. UPS and USPS Transit times are also measured in "business days" as defined above. Shipping times displayed in the cart checkout are estimates only due to variables such as weather conditions, traffic, customs clearance, and unforeseen logistical delays.
• If using a 3rd party checkout such as PayPal or Shop Pay, be sure to verify that your shipping address is correct in their system. Customers are responsible for the accuracy of their shipping address on orders placed. 

International shipping: We use UPS, APC and USPS international shipping methods. In most cases your package will travel by airplane. APC is a shipping consolidator and may be several days slower. The average delivery window is 14 to 21 days for APC Priority and 10 to 14 days for APC Expedited. These are estimates only. Delivery timeframe is not guaranteed and may vary depending on your Country.  Please note that we do not offer flat rate or free shipping to any International country. 

Shipping Fee Displayed in Cart (International Customers):  For international customers, The "Shipping" fee shown on your cart's order summary may include duties and taxes for international orders. In a different area of your screen, click the pull-down arrow next to "shipping method" for a fee breakdown. By conveniently seeing the full cost calculation up front, you avoid unexpected charges from taxes or duties later.

International Duties, Fees and Import Taxes: For most countries, duties and import taxes may be prepaid. If this option is available for your country, you will see it in your checkout cart, as described above. If a prepayment option is not visible in your checkout cart, then you should prepare to pay duties, fees and taxes to your mail carrier when the package arrives.  Important; As a seller, our store only assumes responsibility for shipping your products to you. You, the customer are responsible for paying all taxes and import costs either at checkout, or to the shipping carrier. This includes such things as as VAT-Value Added Tax, GST-Goods & Services Tax, Duties, Clearing Fees and any additional carrier charges or taxes. 

United States shipping:

Proceed to the Checkout screen and enter your zip code to calculate the shipping cost for your order. This cost is based upon package weight. We offer a special reduced-price $3.95 Flat Rate shipping tier for packages weighing under a half-pound. 

Small Napkin Orders: We offer an economical option for small orders of about 4 or less napkins. The cost is $2.80 flat rate for a Kraft oversize envelope with no tracking.

Free Shipping: We offer free shipping on domestic USA orders over $75. To take advantage of this, you must select the Free Shipping option from the drop-down menu under Shipping Options during cart checkout. The $75 minimum spend is calculated after any discounts are applied. Please note, free shipping over $75 does not apply to international orders.

A USPS Priority Mail option is offered for packages weighing less than 150 ounces.

Delivery Timelines:  Please monitor your email for tracking information and delivery timeline estimates. During holiday seasons or weather & unforseen emergencies which cause postal disruption, please expect delays. These are not within our control.

Packaging-

Napkins:  We package napkins in an outer envelope that has a length and width greater than the napkin itself. This makes sure they arrive in the best condition. For First Class Packages, we use either a rigid or padded envelope for optimal protection. 

Rice Papers: A4 and A5 sizes are shipped flat in a protective, larger-sized package. A3 and larger sizes (including A2, A1, and A0) are folded for shipping to help manage your shipping costs. We use protective materials like cardboard padding or rigid cardboard mailers to ensure your order arrives in excellent condition.

INQUIRIES about Package Tracking Status or Postal Delivery:  The average delivery transit time may be monitored using your emailed tracking link.  It is common for USPS to adjust its delivery estimate along the way. Our company has no greater tracking information than you have at your disposal, but we are happy to assist once your package appears to be unreasonably delayed (more than 2 weeks since order date). 

If you haven't received your package, but USPS indicates it was delivered, please contact your postal carrier or local post office branch directly with your tracking number to resolve the issue. By contacting them directly, you can best describe the physical environment where the package may have been left, give special instructions, or get in touch with your mail carrier or their supervisor.

Shipping Address Accuracy

At DecoupageNapkins.com, we work hard to ensure your orders are delivered promptly and accurately. However, the accuracy of the shipping details provided by you, our customer, is crucial to this process. Here’s how you can help us and what happens if there’s an issue with the shipping address:

Address Verification:

• Your Responsibility: DecoupageNapkins.com is not financially responsible for packages that cannot be delivered due to incorrect or outdated addresses provided by customers. This includes addresses entered directly at checkout or supplied through third-party apps like PayPal, Shop Pay, Apple Pay, or others. We do not offer refunds or reship orders sent to an incorrect address provided by the customer or through their third-party app.
• Order Confirmation: We do our part by sending an emailed order confirmation immediately after purchase. Please provide a valid email address during checkout and review this confirmation to ensure all details, including your shipping address, are correct. If you notice any errors, please respond immediately so we have the opportunity to correct it before shipment. If you do not receive this confirmation email, please reach out to us via our store website's contact form.
• Double-Check: Please double-check that your shipping address is correct and up-to-date at the time of checkout. The primary responsibility for accuracy lies with you.
• Third-Party Apps: If you use third-party apps like PayPal, Shop Pay, Apple Pay, or others to complete your purchase, ensure your address is current in those platforms to avoid shipping to an outdated address.

Reshipping and Refund Policy:

• Reshipping and Refund Policy:
  • Reshipping Process: If a package is returned to us due to an incorrect address, we will contact you to discuss your options. You can choose to have the package reshipped, subject to a reshipping fee, or opt for a refund of your original purchase amount minus the original shipping charge.
   
• Prevention of Future Issues:
  • Regular Updates: Regularly update your address on both our website and any third-party apps you use. Double-check your shipping address during the checkout process, particularly if using a third-party payment platform.

Inclement Weather Shipping Delays and Refund Policy-

At DecoupageNapkins.com, we understand that holiday seasons, postal strikes or inclement weather—such as wildfires, tornadoes, hurricanes, flooding and widespread power outages—can cause shipping delays. These examples are just a few of the potential weather events beyond our control and that of our shipping carriers. Neither packages nor postage costs are refunded due to weather-related delays and unforeseen events, as we incur shipping costs regardless of delivery timeframes. Customers can monitor transit timeframes using the tracking link provided in their shipping confirmation email. However, if your package arrives late due to weather, you are welcome to return it, and it will fall under our standard return policy. We kindly ask for your patience in these situations.

Thank you for your cooperation and understanding. Together, we can ensure a smooth and delightful shopping experience.

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